Building a small business can be tough. Especially when you’re in that in-between stage where you’ve got almost more work than you can handle, but maybe not quite enough to hire extra help. The kind of extra help you may need to deliver the quality of... Great customer service is not about being perfect. That doesn’t mean we shouldn’t TRY to deliver great products and services. But the truth is, it really is impossible to get it right every time. Most customers know this and expect an occasional problem to... What does it take to build a successful small business? One that you are passionate about, pays the bills, provides an income you can live on comfortably and the means for you to take some needed down time of at least a few weeks annually? Is it all about hard work... I had an interesting experience recently. While trying to pay my GST remittance to the Canada Revenue Agency (CRA) online I ran into some problems. The CRA website stated that my bank (BMO) would accept my payment through their online banking system. It was simply a... “Do what you can, where you are, with what you have.” –Teddy Roosevelt It’s been one of those weeks, for the past few weeks! Not complaining, lots of work is good but it can sometimes feel like “how am I ever going to get this all done!’... According to Sprout Social’s 2014 The Social Customer Infographic (see below), “user engagement is growing nearly nine times faster than social networks themselves.” And, while the fastest growth in user engagement for Facebook and Twitter is in the... error: Content is protected !!
