How To Respond To Negative Patient Reviews

“How To Respond To Negative Patient Reviews” is written by Phase 5 Analytic’s Founder and CEO, Andrew Epprecht. It originally appeared as “How to Respond to Patient Reviews” on Phase 5’s website and is reproduced here with...

Are Complaining Customers An Opportunity?

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar Early in my career I discovered the truth in Zig...

3 Simple Ways to Harvest Reviews From Happy Customers

Recommendations from people we know ranks #1, not surprisingly, as the most trusted form of advertising, according Nielsen. In other words, word-of-mouth advertising. Word-of-mouth advertising has taken on a whole new meaning in our online world. It’s no longer...

Is How You Serve Your Customers Costing You Business?

As a small business owner I’m grateful for those occasions when I experience poor customer service. Unfortunately, they happen way too often. But I’m grateful for those occasions nonetheless because, when I’m on the receiving end of poor service, it...