“How To Respond To Negative Patient Reviews” is written by Phase 5 Analytic’s Founder and CEO, Andrew Epprecht. It originally appeared as “How to Respond to Patient Reviews” on Phase 5’s website and is reproduced here with... “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar Early in my career I discovered the truth in Zig... Recommendations from people we know ranks #1, not surprisingly, as the most trusted form of advertising, according to the ‘Under the Influence: Consumer Trust in Advertising‘ report by Nielsen. In other words, word-of-mouth advertising! Word-of-mouth advertising has... As a small business owner I’m grateful for those occasions when I experience poor customer service. Unfortunately, they happen way too often. But I’m grateful for those occasions nonetheless because, when I’m on the receiving end of poor service, it... 