“It’s not what you do once in a while but what you do on a daily basis that makes a difference.” – Anthony Robbins This quote applies to building our business too, and in particular, the important role delivering strong customer service plays.... In the Harvard Business Review article, “The Case for Corporate Disobedience,” Thomas Wedell-Wedellsborg states: Simply put, sometimes the right thing to do is to stop asking for permission and start bending or even breaking select internal rules, working... “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar Early in my career I discovered the truth in Zig... A seemingly nice guy called me recently about business. It was unclear from the outset whether he was a potential new customer or a telemarketer. In reality he was neither – but it took me a few minutes to figure this out. His telephone approach was obviously... Howard Schulz, CEO of Starbucks sent a memo to his 190,000 employees on Monday. The gist of what he wrote is this: How employees interact with and react to their customers makes a difference in the lives of their customers and how customers’ experience... My husband and I went out for brunch this past Sunday, and the experience provided a good example of what sets apart “the men from the boys” when it comes to delivering great customer service. Things started out reasonably well. We were greeted by the... error: Content is protected !!
