“It’s not what you do once in a while but what you do on a daily basis that makes a difference.”
– Anthony Robbins
This quote applies to building our business too, and in particular, the important role delivering strong customer service plays. It’s important, critical actually, to deliver excellent customer service in a timely manner, with a helpful attitude and in a way that tells customer they are important to us. We need to do this 100% of the time!
Moods, frustrations with others and difficult situations shouldn’t determine how we and our staff will react and respond to our customers. These things have to be put aside so that the experience we deliver to our customers is consistent and positive, day in and day out. So they know, no matter what, they can count on us.