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Growing Business: Is Customer Loyalty Dead?

Growing Business: Is Customer Loyalty Dead?

How does your business rate on the customer service scale? And, how important do you think customer service is to your organization’s success? According to a 2011 Consumer Reports’ survey, 65 percent of people are “tremendously annoyed” by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service. Not the best way to build your business and certainly not customer loyalty.

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Why People Unfollow Brands On Social Media

Why People Unfollow Brands On Social Media

Have you ever wondered why people unfollow brands on social media and email? "The Unfollow Algorithm" infographic, appearing in AdWeek's Social Times, shares some of the findings from a survey of 900+ respondents done by BuzzStream and Fractl. Some of the data...

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